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Cosafe Support Center


Back from vacation - admin & user readiness guide

*This article is here to help administrators with tips on what to do when comming back from vacation.

  • User activity: Add and Invite new users and inactive existing users.
  • Assign users to groups: Ensure all users are assigned to the correct groups.
  • Verify crisis teams: Review the composition of your Crisis Management Team (if applicable) to ensure all key personnel are included.

Note: Make sure that the user is in the right “Account” and the right “group/groups”. A user must be included in at least one group to receive alarms and messages.

  • Offboarding & Transfers

    • Staff Departures: If a user no longer works at your unit or workplace, please remove them from Cosafe via the Admin Panel.
    • Internal Transfers: If a user has moved to a different unit (e.g., another department or school within the municipality/Company), do not delete them. Instead, contact your Main Account Administrator to have the user transferred to the correct account and reassigned to the appropriate groups.
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It's important that all user are logged in and do a self test when they come back from vacation to ensure they have the correct settings on their devices. For help they can use our article Test your alarm

It's also a very good time to make sure all users have the latest version of the app. See our articles about updating the app and also how to enable auto-update of the Cosafe app.

Common problems and help articles​

User don't remeber their password and can't log in?

Note: When resetting your password, you will be signed out from all devices you previously have been signed into. Remember to sign in again on all your devices.

User doesn't get the reset password email?

  • Check the "Other" tab and the spam folder.
  • Double check that they are using the same email that is connected to their Cosafe user in the admin panel.
  • All above is checked, contact Cosafe support. Contact information can be found at the bottom of this page.

User can't reset password, get's stuck in a loop when clicking on the reset password link?

  • Please try the steps below:
  1. Log out of the page you are redirected to
  2. Go back to your email and then click "Change password” again
  3. After that, you should be able to choose a new password without any issues. Remember that you need to write the new password twice.

We have identified that this can occur in certain cases and are working on a solution.

User can't log in because the screen is black/dark blue?

User didn't get the alarm signal on their phone?

User didn't get the alarm signal on their computer?

User has a Apple watch connected to their iPhone?