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Cosafe Support Center


Back from vacation - admin & user readiness guide

This guide gives administrators comprehensive support ahead of a new term or return from vacation.

  • User activity: add and invite new users. Deactivate users who have left.
  • Assign users to groups: make sure everyone is assigned to the correct groups.
  • Verify the crisis team: review the composition of the crisis management team and ensure all key personnel are included.

Note: Make sure the user is in the correct account and the correct group(s). A user must belong to at least one group to receive alarms and messages.

  • Offboarding & transfers
    • Staff departures: remove users who no longer work at the unit via the admin panel.
    • Internal transfers: do not delete the user. Contact your main account administrator to move the person to the correct account and groups.
warning

All users should log in and do a self-test when they return from vacation – this ensures the app works and extends the login session by 365 days. For help, see the article Test your alarm.

Make sure all users also have the latest version of the app:

Common problems and help articles​

User can't remember their password and can't log in?

note

When resetting your password, you will be signed out from all devices you were previously signed in to. Remember to sign in again on all your devices.

User doesn't receive the password reset email?

  • Check the "Other" tab and the spam folder.
  • Double check that they are using the same email connected to their Cosafe user in the admin panel.
  • If none of the above helps, contact Cosafe support. Contact information can be found at the bottom of this page.

User can't log in – the screen is black or dark blue?

User didn't get the alarm signal on their phone?

User didn't get the alarm signal on their computer?

User has an Apple Watch connected to their iPhone?