How to reset your password in Cosafe

If your initial Cosafe invitation link has expired or you don't remember your password, this guide provides step-by-step instructions on how to reset your password.

Important note

You must first receive the initial invitation email from a Cosafe administrator in order to activate your account.

Steps to reset your password

1. Go to the Cosafe app:

   • Open the Cosafe app on your mobile phone or Cosafe Desktop App on your computer.

2. Request a new password:

   • On the login screen, click "Cosafe login".
   • Click on "Forgot Password?"

3. Check your email:

   • Log in to your email account associated with Cosafe.
   • Look for an email from Cosafe.
   • If you can't find it, the email might be in the "Other" tab or spam folder.

4. Change your password:

   • Open the email and click on the "Change Password" link.
   • Enter a new password that meets the following criteria:
     • At least 10 characters long
     • Includes at least one number (0-9)
     • Contains at least one special character (e.g., !?"#€%&)
     • Has both uppercase and lowercase letters

warning

You have to enter your new password twice — both fields on the reset page are for the new password, not your email.

5. Log in:
   • Return to the Cosafe app or Desktop App.
   • Log in using your email address and the new password you just created.

info

The password reset link is valid for 30 minutes. If it expires, you can request a new one by repeating the steps above.

note

You can request a maximum of 4 password reset emails within a 12-hour period. If you exceed this limit, please wait before trying again.