Having trouble logging in with SSO on your Android?

Prerequisites

• SSO credentials: ensure you have the necessary SSO login details provided by your organization.
• Cosafe app installed: download and install the latest version of the Cosafe app. For more information, see our article Install Cosafe on your devices.

Troubleshooting tips

• SSO login issues

  • Ensure your device has a stable internet connection.
  • Verify that your SSO credentials are correct.
  • If authentication fails, contact your IT support for assistance.

• Session expiry

  • Be aware that your login session in Cosafe has a default duration of 365 days. After this period, you'll need to re-authenticate.

• Device compatibility

  • Ensure your Android device meets the minimum system requirements for the Cosafe app. Refer to Supported devices and minimum versions for Cosafe for detailed information.

• Issues with default browser

  • Open your web browser (Samsung Internet).
  • Tap the Menu in the bottom right corner.
  • Select Settings.
  • Tap Useful Features.
  • Uncheck "Open app links in browser".