I don't get redirected back to the app after logging in

If you sign in successfully and receive the "new device login" email, but the app sends you straight back to the login screen instead of logging you in, you're likely caught in a login loop.

This happens because the browser you're using to log in isn't supported for finishing the redirect back into the Cosafe mobile app: some in-app browsers (browsers built into another app, such as Bing's) block that last step. Authentication completes on the server, but the browser prevents the app from finishing the redirect, so login never completes.

Solution: complete login in a supported browser

To break out of the loop, temporarily set a supported browser such as Chrome as your device's default browser just for the login step:

1. Install Chrome from your device's app store if it isn't already installed.
2. Open Settings on your device and set Chrome as your default browser.
3. Open Cosafe and log in again. The login should now complete and return you to the app.
4. After you're logged in, you can switch your default browser back if you prefer.

Unsupported in-app browsers (such as Bing's) can't complete mobile app login. To avoid this issue going forward, use a supported browser such as Chrome when logging in to the Cosafe mobile app.

If the issue persists, please contact our support team.