Not receiving alarm signals on your phone?
Ensuring that your device properly receives alarm signals from the Cosafe app is crucial for timely alerts. If you're not receiving alarm sounds as expected, follow these steps to identify and resolve the issue.
If you can’t download, update, or configure the app yourself, contact your internal IT department.
Step 1: Update to the Latest Version
Ensure that both your device's operating system and the Cosafe app are updated to their latest versions. Updates often include essential improvements and bug fixes that can resolve existing issues.
Step 1.2: Reinstall the app
To make sure you have the latest version of the Cosafe app and that you have no corrupt files, reinstall the Cosafe app. After you've uninstalled the app you can follow the instructions in our articels below.
If you have an Android you can also clear your storage data by following the steps in our article Clear storage data for the Cosafe app (Android)
Step 2: Review Your Phone's Settings
Proper configuration of your phone's settings is vital for the Cosafe app to function correctly, including playing alarm sounds even in silent mode or Do not disturb.
- Here is a guide to check your settings on an Android
- Here is a guide to check your settings on an iOS
Step 3: Perform a Self-Test
After completing Steps 1 and 2, conduct a self-test to confirm that the alarm signal functions correctly on your device. For clear step by step instructions, see our article Test your alarm
If the issue persists after these steps, please contact our support team for further assistance.