Skip to main content

Cosafe Support Center


Actions based on your monthly report

This article helps you address yellow or red values in your monthly report.

Dashboard cards link directly to filtered views — click a card to go straight to the relevant list of users. Clickable stats are underlined or marked with an arrow.

The Users page has two tabs:

  • Enrolled Users – users who have completed registration
  • Users Pending Enrollment – users who have been invited but haven't logged in yet

Each tab shows the user count in parentheses. Search and account filters are shared across both tabs.

Main account admins: You have a dedicated tab with aggregated stats across all sub-accounts. Click any row to navigate to that sub-account's dashboard.

Both Alarm Readiness and Alarm test status​

What to do:

  1. Click the relevant card in your dashboard to go directly to the filtered Enrolled Users tab
  2. Select the users you want to contact
  3. Use the action buttons:
    • Remind inactive to log in – for users who aren't logged in
    • Send self-test reminder – for users who haven't tested their alarm

Action buttons are disabled until at least one user is selected.

Alarm Readiness is yellow or red​

What it means: Too few users are logged in and ready to receive alarms.

What to do:

  1. Click the View users in the Active/Inactive enrolled users card in your dashboard — this takes you to the Enrolled Users tab filtered by inactive users
  2. Or go to Users > Enrolled Users tab and click the Filters pill and select Status: inactive to filter the list
  3. Select the users you want to reach
  4. Click Remind inactive to log in

The button is disabled until you select at least one user.

Alarm test status is yellow or red​

What it means: Too few users have performed an alarm test in the last quarter.

What to do:

  1. Click the View users in the Alarm test stat for enrolled users card in your dashboard — this takes you to the Enrolled Users tab filtered by users who need to test their alarm
  2. Or go to Users > Enrolled Users tab and filter by alarm test status
  3. Identify users with status Not tested, Status missing, or Failed
  4. Select those users
  5. Click Send self-test reminder

The button is disabled until you select at least one user.

Status in the "Alarm test" column:

  • Not tested – Has never tested their alarm
  • Status missing – Completed test but result wasn't reported
  • Works – Test succeeded
  • Failed – Test failed

Uninvited users or Invited but not logged in​

Uninvited users:

  1. Go to Users > Users Pending Enrollment tab
  2. Select the uninvited users you want to invite
  3. Click Invite users

Invited but not logged in:

  1. Go to Users > Users Pending Enrollment tab
  2. Select the users you want to remind
  3. Click Invite users to resend the invitation

Buttons are disabled until at least one user is selected.