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Cosafe Support Center


Important settings for MacBook

This guide is intended for users to configure essential settings on their MacBook to ensure the Cosafe app functions optimally.

warning

To hear the alarm signal on your MacBook, you MUST have the sound enabled and use the Cosafe Desktop App.

Notification settings on your MacBook​

  1. Click on the Apple icon in the upper left corner.
  2. Go to System settings/preferences.
  3. Scroll down to Notifications.
  4. Under Application Notifications, find Cosafe Desktop App.
  5. Enable Allow Notifications.
  6. Choose Alerts.
  7. Enable the following:
    • Show notifications on Lock Screen
    • Show in Notification Centre
    • Badge application icon
    • Play sound for notification
    • Show previews: Default
    • Notification grouping: Automatic

Allow Cosafe when “Do Not Disturb” is on​

  1. Go to Focus in the left sidebar menu (still in System settings/preferences).
  2. Select Do Not Disturb.
  3. Under Allow Notifications, add Cosafe Desktop App to Allowed Apps.

Allow Cosafe access to Location Services​

While mobile phones have a built-in GPS receiver, computers usually do not.
When trying to determine location, computers typically rely on Wi-Fi positioning or IP addresses, which means the position may not always be exact.

To improve accuracy:

  1. Open System settings/preferences.
  2. Scroll down to Privacy & Security.
  3. Select Location Services.
  4. Turn on the toggle for Location Services.
  5. Scroll down to find Cosafe Desktop App and turn on the toggle.
  6. For more information, click About Location Services & Privacy.

Cosafe Desktop App not showing in System Settings​

If you cannot find Cosafe Desktop App listed under Notifications, Focus / Do Not Disturb, or Privacy & Security → Location Services, the app may not yet have requested the necessary permissions. You can trigger the permission prompts by receiving a message with a location attached.

Steps:

  1. Ask another Cosafe user to send you a message.
  2. Open the message on your MacBook in the Cosafe Desktop App.
  3. Send your location in that message.
  4. macOS will now prompt you to grant Cosafe permission to send notifications and access your location.
  5. Accept all permission prompts.
  6. Cosafe Desktop App should now appear under the relevant sections in System settings/preferences, where you can adjust the settings as described above.
  7. In order to allow Cosafe when “Do Not Disturb” is on you will need to follow the instructions in Allow Cosafe when “Do Not Disturb” is on.