Getting Started Manual
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      Important settings for Androids

      Read more about important settings for your Android device

      Allow notifications and important alerts in silent mode or do not disturb

      1. Open the Cosafe app

      2. Click on the right menu

      3. Select Settings

      4. Click in Bypass silent mode

      5. Click in Cosafe

      6. Select Allow

      Ensure that the notification volume is on

      1. Open your phone’s Settings
      2. Go to Sound and Vibration
      3. Select Volume
      4. Make sure Notifications is not turned down

      Allow alarms and notifications from Cosafe

      1. Open your phone’s Settings
      2. Search for Cosafe or scroll down to Apps
      3. Scroll down and click on Cosafe
      4. Click on Notifications
      5. Check the boxes for Allow notifications and Allow sound and vibration
      6. Check all notification types: Lock screen, Badge, and Popup

      If you have the setting Notification categories, go in and check Alarm message, Actions, Chat replies, New chats, and Messages.

      Allow access to location info

      1. Open your phone's Settings

      2. Search for Cosafe or scroll down to Apps

      3. Scroll down and click on Cosafe 

      4. Click on Permissions

      5. Click on Location

      6. Select Allow when using the app

      If you have a newer version of Android, please ensure that the following settings are made (power saving mode):

      1. Open your phone's Settings

      2. Scroll down or search for Cosafe

      3. Click on Cosafe app info

      4. Click on Battery

      5. Select No restrictions

      Manage Unused Apps on Your Android Device

      1. Open the phone's Settings

      2. Scroll down or search for Cosafe

      3. Click on Cosafe app info

      4. Deactivate "Remove permissions if app is unused"

      Settings for Apps in Sleep Mode:

      1. Open your phone's Settings
      2. Select Battery and device care
      3. Select Battery
      4. Select Background usage limits
      5. If you find Cosafe under "Apps in sleep" or "Apps in hibernation", press and hold Cosafe and then select "Delete"
      6. Note under the "apps that never sleep" tab click on the plus sign, add the Cosafe app if you find it among the choices.

      Settings for Dual Profiles

      If a user has two profiles on their Android device – a personal and a work profile – and is not receiving notifications in silent mode on the work profile, this may be because the Cosafe app has not been granted permission to bypass silent mode on the work profile.

      To ensure that the app can send notifications even when the device is in silent mode, the IT department needs to deploy a policy via MDM that grants the Cosafe app “Do Not Disturb” access (ACCESS_NOTIFICATION_POLICY permission) on the work profile.