This article will help you get the alarm signal working on your device.
If your device is not playing the alarm signal as expected, follow these steps to identify and resolve the issue.
Step 1 – Have You Updated to the Latest Version?
Ensure that both your device and the app are updated to the latest version. Updates often contain important improvements and bug fixes that can resolve the issue.
Learn more about how to update here.
Step 2 – Have You Reviewed Your Phone's Settings?
It's important to have the correct settings on your phone for Cosafe to play the alarm signal and override silent mode.
Step 3 – Perform a Self-Test
Once you've ensured steps 1 and 2, it's time to perform a self-test to confirm that the alarm signal is working correctly. Follow the steps in the link below to test your device.
Instructions for the self-test can be found here.
If the problem persists after these steps, please contact our support for further assistance.
Support: 08-409 400 20, support@cosafe.com